1. Returns Eligibility
At KJ Group, we strive to ensure customer satisfaction. If you are not completely satisfied with your purchase, you may be eligible for a return under the following conditions:

  • The item must be returned within 30 days of the purchase date.
  • The product must be unused, in its original packaging, and in resalable condition.
  • Proof of purchase (receipt or invoice) is required for all returns.
  • Certain products, such as custom-made or clearance items, may not be eligible for return.

2. Return Process
To initiate a return:

  1. Contact our customer service team at +61 (0)421 576 605 / [email protected] to request a Return Authorization.
  2. Securely package the item, including all original accessories and packaging.
  3. Ship the item to the return address provided by our customer service team.

Customers are responsible for return shipping costs unless the product is defective or incorrect.

3. Refunds & Exchanges

  • Once we receive and inspect the returned item, we will process your refund or exchange within 7-10 business days.
  • Refunds will be issued to the original payment method.
  • If the product is defective or incorrect, we will cover the return shipping costs and offer a replacement or full refund.

4. Non-Returnable Items
The following items are not eligible for return:

  • Items that have been used, damaged, or altered after purchase.
  • Custom or personalized products.
  • Clearance or final sale items.

5. Warranty Claims
If your product has a manufacturing defect covered under warranty, please contact us for assistance. We will guide you through the warranty claim process.

For further inquiries, please reach out to our customer support at +61 (0)421 576 605 / [email protected].

KJ Group reserves the right to amend this policy at any time without prior notice.